Guest Experience Standards
Payments
A nonrefundable 50 percent deposit is required to secure all bookings. The remaining balance is due before your service begins at check in.
Cancellations
If you choose to cancel at any time, the deposit is not returned. Reschedule requests made with less than 24 hours notice, as well as missed appointments, require a new deposit to book again.
Rescheduling
We understand that plans can change. We offer a one time complimentary reschedule when notified at least 24 hours in advance, and your deposit will be transferred to the new appointment.
Health Considerations
Please inform us of any medical conditions, recent surgeries, allergies, or pregnancy so we can tailor your service. Certain treatments may need to be modified for your safety and comfort.
Arrival and Late Arrivals
Please arrive a few minutes early to settle in before your service. To honor every guest’s reservation, late arrivals may result in a shortened treatment while the full service fee still applies.
Quiet Space
Our environment is designed for rest and reflection. Please silence mobile phones and keep conversations low to preserve the atmosphere for all guests.
Booking Confirmation
All appointments are confirmed by email, text, or WhatsApp. If you do not receive a confirmation message after booking, please reach out to us to ensure your reservation is secured.
Children and Additional Guests
To maintain a peaceful environment, we are unable to accommodate children or extra guests in treatment areas.
Fragrance Sensitivities
Some treatments include aromatic oils or scented products. Please notify us in advance if you have sensitivities so we can adjust your experience accordingly.
Service Customization
Your comfort and preferences guide every service. If you have specific requests or areas of focus, please let your therapist know at the start of your appointment so we can tailor your experience.
